In this post, we’ll compare the features and pricing plans offered by two web-based restaurant management systems, SeatMe and CityEats, to help your restaurant select the right one for your needs.
CityEats is a floor management and online reservation system that was created in partnership with The Food Network. CityEats launched a little over one year ago, with the goal of creating a great browsing and reservation experience for diners. CityEats is currently available in only 7 locations – Chicago, Washington, D.C., Philadelphia, Phoenix, New Orleans, South Florida, and New York.
CityEats offers an iPad and web-based solution.
SeatMe also provides a complete restaurant management system, and has focused on creating a powerful, yet easy-to-use product for chefs, GMs, and other front-of-house restaurant staff. SeatMe is currently available across the U.S. and globally. Any restaurant can sign up online and set up their restaurant in minutes.
Both CityEats and SeatMe provide a cloud-based floor management tool that can be accessed on any PC, Mac, or iPad. The floor management tools allow restaurants to manage tables, assign server sections, and text walk-in guests. SeatMe’s tool also allows hostesses to view detailed diner information such as VIP statuses, food allergies, and special requests, with just a glance at their guestbook.
In addition, CityEats and SeatMe provide restaurant profiles for showcasing photos, location and cuisine details, and most importantly, accepting online reservations. Restaurant profiles are valuable in allowing diners to easily make reservations at your restaurant. SeatMe also provides a free mobile restaurant website to allow diners to reserve tables from their smartphones while on-the-go.
SeatMe provides restaurants with a free mobile website.
Another important factor to keep in mind when selecting a restaurant management service is ease of setup. While SeatMe makes it effortless for restaurants to sign up online, upload photos, and fill out their restaurant profile to immediately begin taking online reservations, CityEats requires restaurants to schedule a demo, bring in a photographer, and more, which can increase the time and cost required.
CityEats prices their service similarly to OpenTable. After an initial setup fee, CityEats charges a recurring monthly subscription fee of $175 to $200.
More importantly, CityEats also charges $0.75 per diner that makes a reservation at your restaurant from the CityEats website. These per-diner fees can quickly add up as your restaurant grows and diners become accustomed to making reservations through the CityEats website.
SeatMe, on the other hand, doesn’t charge per diner fees or installation fees. The service is free to set up, with a flat $99 per month subscription fee being the only cost, regardless of the number of diners that make reservations on the system.
We’ve included a chart below that compares SeatMe, CityEats, and OpenTable to help you calculate approximately how much each service will cost you.
SeatMe and CityEats both provide all-in-one restaurant management software that include useful features such as online reservations and table management.
Where the two services differ most is in pricing and ease of setup. The key is to select the option that best matches your restaurant’s specific needs and resources. We hope this comparison is a helpful introduction as you consider alternatives to your current reservation and table management system!